ITIL

1. ITIL_Video_lesson.rar152.02 MB
2. extras.rar64.86 MB
3. Itilium.rar26.52 MB
4. HP - IT Service Management Reference Model.rar24.86 MB
5. HP_-_ITIL_Essentials_for_IT_Service_Management.Student_Workbook.rar23.91 MB
6. ITSM Введение ИТ Сервис-менеджмент.rar22.72 MB
7. ITIL Поддержка услуг.rar20.39 MB
8. OGC_Books_lightweight.rar19.83 MB
9. Mcgraw_Hill_Software_Project_Management_2nd_Edition.rar15.89 MB
10. MOF.rar10.43 MB
11. Microsoft_SMF_Guide.rar9.89 MB
12. ITIL_ServiceSupport_2.1.rar6.66 MB
13. John_Wiley___Sons_-_Integrating_Service_Level_Agreements.Optimizing_Your_OSS_For_SLA.rar6.2 MB
14. John_Wiley___Sons_-_Information_Technology_Outsourcing_Transactions_-_Process__Strategies__an.rar5.92 MB
15. ITSMF - IT Service Management - 2003.rar5.9 MB
16. O_Reilly_-_Essential_Microsoft_Operations_Manager.rar5.63 MB
17. itil exam.rar5.07 MB
18. COBIT Documentation.rar4.94 MB
19. Reversing Secrets of Reverse Engineering (Apr 2005).rar3.86 MB
20. ITIL Service Delivery.rar3.78 MB
21. NSD.itsm.Kazan.rar3.57 MB
22. Central_Computer_and_Telecommunications_Agency_-_ITSM_Case_Study.rar3.55 MB
23. ITIL ICT Infrastructure Management.rar3.52 MB
24. Process_Modeling_and_Simulation_with_ITIL_Framework.rar3.39 MB
25. Cambridge_Strategy_Publications_-_The_Service_Management_Audit._Nine-step_Assesment_.rar3.12 MB
26. McGraw.Hill.IT.Auditing.Dec.2006.rar3.05 MB
27. ITIL Planning to Implement Service Management.rar3.03 MB
28. ITIL Application Management.rar2.81 MB
29. itSMF - An Introductionary Overview of ITIL. Pocket Guide.rar2.33 MB
30. OGC_Prince2_3E_2002.rar2.07 MB
31. Syngress_-_Sarbanes_Oxley_IT_Compliance_Using_COBIT_and_Open_Source_Tools_-_2005.rar1.61 MB
32. IT Problem Management - Prentice Hall.rar1.6 MB
33. Cisco_Press_-_Practical_Service_Level_Management.Delivering_High-Quality_Web-Based_Services.rar1.37 MB
34. Prentice_Hall_-_IT_Services_Costs__Metrics__Benchmarking_and_Marketing.rar1.05 MB
35. ISO 9001-2000 Quality Management System Design.rar979.47 KB
36. Elsevier-_Managing_the_Risks_of_IT_Outsourcing_-_I.Tho_.rar930.26 KB
37. Charles_T._Betz__-_Data_Architecture_for_ITSM.rar835.48 KB
38. Service_Level_Management_SLA.rar663.67 KB
39. IT_Service_Management.A_Companion_to_ITIL.rar634.83 KB
40. PWC_-_CobiT_ITIL_and_ISO17799.How_to_use_them_in_conjunction.rar509.87 KB
41. ITIL_method.rar395.17 KB
42. ITIL 3.rar363.27 KB
43. ITIL_Based_ITSM_The_Application_Developers_View.rar317.22 KB
44. XWAVE - ITIL Overview.rar236.45 KB
45. EX0-100_troytec_ITIL_Foundation_Certificate_in_IT_Service_Management__EXIN__v1.0_158q.rar209.06 KB
46. Gartner_-_A_Guide_to_Successful_SLA_Development_and_Management.rar171.5 KB
47. ITIL - основа концепции управления ИТ-сервисами.rar155.71 KB
48. me-itil-sdp-helpdesk-smb.rar148.11 KB
49. Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA).rar122.13 KB
50. ITIL на практике.rar120.01 KB